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sales force

Set up a standard WhatsApp channel to let your support team help customers over WhatsApp. Standard channels are scheduled for retirement in mid-2025, so to avoid future channel upgrades, we recommend

test abc course topic
17 Lessons 2h 53m Medium
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Objective

After a WhatsApp number is activated with Salesforce, it can be associated with only one org—sandbox or production—at a time. Request separate numbers for sandbox and production to make the rollout easier.

Pre-requisite
  1. Review our WhatsApp phone number criteria, account criteria, channel limitations, and other considerations. See the resources linked at the end of this article.
Description

When you work with Salesforce to create a standard WhatsApp Messaging channel, Salesforce activates your number for WhatsApp on your behalf or migrates it from your current business service provider. Don’t activate a number for WhatsApp on your own, because it prolongs the setup process

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Program Info
  • 0h 40m Videos
  • 3 Articles
  • 2 Downloadable Resources
Course Validity
  • Unlimited