For questions not related to the course curriculum, our Help Center has extensive information regarding FAST TRACK ACADEMY’s various features, and articles with troubleshooting steps. Use the search tool or topics to help you quickly resolve any issues you encounter. Our support team is also happy to help.

As instructors own and manage their course content, they are in the best position to assist you. For any questions in paid courses, you can search for answers or ask a question in the Q&A. 

Learn how to troubleshoot audio and video issues in the course player.

If you are using the mobile app, learn how to troubleshoot issues in the mobile course player. 

Learn how to find your missing course.

If you are using the mobile app, learn how to find your missing course in the articles below:

• If you are using the mobile app, learn how to find your missing course in the articles below:

  • Missing iOS purchase

  • Missing Android purchase

Learn how to troubleshoot login issues.

Learn about troubleshooting payment failures and issues. 

While our system is not set up to exchange one course for another, you can submit a refund request and purchase another course, provided the refund request meets our refund guidelines.

View answers to commonly asked questions we receive regarding refunds.

Learn more about FAST TRACK ACADEMY credits.

Learn about FAST TRACK ACADEMY’s Personal subscription plan.

Learn about FAST TRACK ACADEMY’s Institution subscription plan.